GRON – Groceries Online is an online e-commerce platform which connects groceries retailers to the customers. We provide a channel for customers to buy their groceries via online and to be delivered to their doorstep.

GRON – Groceries Online is developed and managed GRON E-Commerce Sdn. Bhd. Our primary goal is to empower small shops, local grocery stores, retailers and other businesses that are affected due the rise of e-commerce giants. GRON – Groceries Online will help the local shops and retailers to market their products online and managing the complete life cycle of the buying process.

1. Go to www.gron.com.my

2. ‘Sign In’ with your email address and password.

3. Select the products that you want click on and ‘Add item to Cart’. You may adjust the quantity before click button ‘Add to Cart’ or upon checkout.

4. After selecting all items, go to the shopping basket on your top right corner and click ‘Checkout’

5. Once you have checked the items and amount are correct, click ‘Next’

6. Select your Delivery Address, Delivery Date & Time, and Mode of Payment, then click ‘Next’ to review on your shopping list

7. On next page, click ‘PLACE ORDER’ and you are done!

8. You will receive an order confirmation shortly via your registered email.

9. You can also check your Order History to ensure that your order has been processed.

If you would like to make any changes to your online order, please contact us via our contact form or customercare@localhost

My Shopping List is a collection of all the items you have bought in the past and is a quick and easy way to fill your cart with your favorite products. With a few clicks, you can create your own shopping list for easy future purchases.

1. Every time you make a purchase, the items will be automatically added to your order history list. You can also add or delete your current list by clicking the add/delete button on each product page. The maximum you can go will be up to 5 Personalized Shopping Lists!

2. You may add to “Shopping” and visit us to make your purchases for the subsequent visit.

To shop from ‘My Shopping List’, simply go to the checked box icon on the left side of the page and selected your listings. It’s easy, just click, click and you are done!

If you would like to make changes to your order, please inform us at least 24 hours before your scheduled delivery timing. We will do our best to accommodate your request(s).

Please note that if there is no prior consent from the customer for a substitution, no substitution shall be made. Please note also that the “Substitute Only” option allows GRON – Groceries Online full discretion in helping the Customer to substitute products that are unavailable without informing the Customer

GRON – Groceries Online reserves the right to charge the customer a cancellation fee up to the cost of items ordered in the event that we are only notified after your items have been picked and are ready for delivery.

Click My Order History, at the top to check your order history. You will need to be logged in to access this function. Please log in your account as required.

GRON – Groceies Online shall use reasonable endeavors to deliver products of acceptable quality to the delivery address (specified by the Customer on the registration form) within the time windows selected by the Customer. GRON shall not be liable for any delays in its delivery services, if the delay has been due to causes beyond the control of GRON.

Please refer to our Delivery Info page for more details on:
• Delivery Timing
• Delivery Areas
• Delivery Fees
• Late Delivery

You may change your delivery address by clicking on My Account at the top where you will have the option of updating which you can update your account information. You will need to be logged in to access this function. Please log in here.

A change of delivery address after purchasing is not permitted. If the delivery address needs to be changed after an order has been placed, you will have to cancel your current order and reorder using the new address. GRON reserves the right to charge customers for a cancellation fee of $8.00.

Please note if a delivery has been scheduled to the location at your chosen delivery slots, a cancellation fee or re-delivery fee will be chargeable at $8.00.

No we don’t fix any minimum orders value. However we would advise our customers to plan and organize their grocery shopping to save on delivery charges which incurs each time you order for delivery.

No, we do not charge anything over and above the rates shown.

Yes, you can track the status of your order under the My Orders section.

You can edit your products in the cart before checkout. If you’ve already placed your order, you can cancel and reorder with the required list from the our website.

GRON accepts multiple modes of payment. You can make online payments using credit cards, debit cards or direct bank transfer as per your convenience.

All refunds will be initiated within 48 hours.

GRON provides easy and hassle-free cancellation. You can cancel your order via our website, 48hours before the delivery date stated on the order.

You can return the products which you are dissatisfied with, at the time of delivery and we will get the refund initiated for you. You may also wish to contact our customer service at customercare@localhost

Yes, you can select the delivery time slot convenient for you upon checkout. You may also reschedule your order after placing the order by contacting our customer service via e-mail or call is, provided the order is not already en route.

We have a stringent quality check process in place to ensure quality of the items delivered, is up to the mark. Do let us know within 24 Hours if you’re not happy with the quality of product received.

We will try our very best to avoid such situations, however, if it were to raise, our customer service executive will contact you for other arrangements. Refund (if any) will also be initiated within 24 hours.

Yes, it is. All transactions on GRON – Groceries Online are completed via secure payment gateway.

Yes. You may indicate a different delivery address upon check out for different orders.

In case of imminent delay, our customer service executive will keep you updated on the delivery status.

Have you try loading another website just to check? If you still get the same message, you’ll need to contact your internet service provider.

If you are facing multiple login errors, there may be a problem with your user id or password. You may want to reset your password by selecting the ‘Forget Password‘ option and follow the instructions given.

If you still find that you are unable to login in your account please email to customercare@localhost and we will reset the password for you.

To list your products or brand on our platform, write to us at customercare@localhost with your contact and product information and our team will get in touch with you.

Please refer to Terms and Conditions

Please refer to Privacy Policy

Please refer to our GRON Affiliate Program page for more details.

Please refer to our  GRON Vendors Program page for more details

Please refer to our  GRON Delivery Program page for more details

Please refer to our  GRON Crowdfunding Program page for more details.

Please refer to our GRON Business Opportunities page for more details

Please write to us via our contact form or e-mail us at customercare@localhost

Our Customer Care Executives will do our best to assist you and resolve your issues as required.